Absa’s top priority is the health and well-being of our customers and employees, their families and surrounding communities. We continue to monitor the situation around the Coronavirus and respond in accordance with global standard procedure.
According to the World Health Organisation (WHO), studies suggest that the Coronavirus may persist on surfaces for a few hours up to several days, depending on the type of surface, temperature or humidity of the environment.
We are giving due consideration to how best we can mitigate the risk of contamination from cash. We are working closely with the South African Reserve Bank, our third-party service providers and the industry at large to ensure we manage the country’s cash supply in the best possible manner.
We have put measures in place to protect our customers, employees and the communities in which we operate. These measures are reviewed and updated regularly as more information becomes available.
With regards to cash, the measures include ensuring that our service delivery platforms – be it tellers, ATM dispensers or other cash-processing areas – are sanitised at regular intervals and we have a variety of alternate digital payment and money transfer options available. We encourage you to use digital channels to assist in avoiding direct contact with money. Absa employees have very limited contact with banknotes or coins (high-volumes cash are mostly processed by a third-party service provider with whom we have agreed practices to limit contagion).
Due to the volumes of banknotes in circulation in the South African economy, it is currently not practical to test and treat the notes.